Goworldstore Return Policy

 

This policy explains when a product may be returned, how a request is reviewed, and how approved refunds are issued. Please contact Goworldstore before sending any item back.

Return Request Window

An eligible return request must be submitted within 15 days after the order is delivered. Your message should include the order number, the reason for the request, and supporting photos when they are relevant to the issue.

Condition for a Standard Return

Unless the return is based on a verified defect or fulfillment error, the item should normally be unused, unworn, unwashed, unaltered, and returned with its original packaging, tags, and included accessories. The item must be suitable for inspection and resale.

Items With Customer-Specific Work

If a product is produced or altered according to customer-submitted specifications, preference-based returns may be restricted after production begins. Verified defects, incorrect production, or fulfillment mistakes remain eligible for review.

Wrong, Damaged, Defective, or Missing Products

Contact us promptly and provide the order number, a description of the issue, and clear photos or video. Keep the product and packaging until the case has been reviewed. Depending on the verified circumstances, the resolution may include replacement, reshipment, partial refund, or refund.

Return Procedure

1. Email cruise0914@outlook.com within the applicable return period.

2. Provide the order number and explain the reason for the request.

3. Wait for written instructions before sending anything back.

4. Use only the approved return address supplied by customer service.

5. When a physical return is required, use a trackable method and keep the shipping receipt and tracking number.

Return Shipping Costs

When the return is caused by a verified incorrect, damaged, defective, or misfulfilled item supplied by Goworldstore, we will provide the applicable resolution or return instructions. For a change of mind, fit preference, color preference, or customer-submitted information error, the customer may be responsible for return shipping and related charges where allowed by law.

Refund Review and Timing

When a return is required, the item is reviewed after receipt. Once a refund is approved, Goworldstore normally initiates it within 3 business days. Refunds are sent to the original payment method. A bank, card issuer, PayPal, or other payment provider may then require approximately 5-10 business days to post the funds to the account.

Partial Refunds

A partial refund may be proposed when an issue can reasonably be resolved without a physical return or when the condition of a returned item supports only partial reimbursement. The proposed amount is communicated before processing.

Exchanges

An exchange may be available when the requested replacement is in stock and the original item meets the applicable return conditions. Preference-based exchange shipping may be the customer's responsibility.

Order Cancellations

Contact us as soon as possible if you want to cancel an order. Cancellation is generally possible only before packing, production, or shipment has progressed too far. A cancellation is effective only after customer service confirms it in writing.

60-Day Limited Quality Warranty

Eligible products include a 60-day limited quality warranty from the delivery date for verified manufacturing defects. It does not cover ordinary wear, accidental damage, misuse, incorrect washing or care, unauthorized alteration, or customer-caused damage.

Mandatory Consumer Rights

This policy does not reduce consumer rights that cannot legally be excluded in the customer's jurisdiction.

Contact

Email: cruise0914@outlook.com
Hours: 9:00-24:00 (GMT+8), Daily

Goworldstore | https://goworldstore.com/ | cruise0914@outlook.com