Goworldstore Frequently Asked Questions

Goworldstore Frequently Asked Questions

 

These answers cover the most common questions about ordering from Goworldstore. For a situation not listed here, contact customer service with your order number if you already placed an order.

How quickly is an order dispatched?

In-stock items are normally dispatched within 72 hours after payment is confirmed. An item clearly marked as pre-order is normally dispatched within 7-10 days after payment confirmation.

How long does delivery normally take?

After the parcel is shipped, the normal estimate is 20-30 days. Customs, carrier transfers, holidays, severe weather, destination conditions, or address problems can extend the estimate.

Where can I find tracking?

Tracking information is normally provided after dispatch. It may take several business days for a newly issued tracking number to show its first scan.

Can I correct my shipping address?

Contact customer service immediately. We will try to correct the address before fulfillment progresses, but a change cannot be guaranteed after packing or shipment begins.

Can I change or cancel an order?

Changes or cancellation may be possible before packing, production, or shipment has progressed too far. A request is not complete until customer service confirms it in writing.

What is the return period?

Eligible return requests must be submitted within 15 days after delivery. Contact us before returning a parcel and wait for the approved return instructions.

What condition must a return be in?

For a standard preference-based return, the item should normally be unused, unworn, unwashed, unaltered, and include its original packaging, tags, and accessories. Defect or fulfillment-error cases are reviewed according to their circumstances.

What should I do if an item is wrong, damaged, or defective?

Email customer service with the order number, a clear explanation, and photos or video. Keep the product and packaging while the case is being reviewed.

How are refunds paid?

Approved refunds are returned to the original payment method. Goworldstore normally initiates the refund within 3 business days after approval or inspection. The payment provider may then take approximately 5-10 business days to post it.

Do you offer exchanges?

An exchange may be available when the requested replacement is in stock and the original item meets the applicable return conditions. Contact customer service before sending an item back.

Is there a product warranty?

Eligible products have a 60-day limited quality warranty from the delivery date for verified manufacturing defects. The warranty does not cover normal wear, misuse, incorrect care, accidental damage, or customer-caused damage.

Who is responsible for customs charges?

If a tax or charge is collected directly at checkout, it will be shown before payment. Unless checkout states otherwise, import duties, brokerage charges, or fees imposed by local authorities or carriers may be the recipient's responsibility.

How do I choose the right size?

Use the measurements and size information shown on the product page rather than relying only on a usual size label. Small measurement differences can occur because of the measurement method and normal production tolerance.

How do I contact Goworldstore?

Email cruise0914@outlook.com. Customer service is available 9:00-24:00 (GMT+8), Daily.

Goworldstore | https://goworldstore.com/ | cruise0914@outlook.com